Serial Number

Your serial number is usually located at the rear end of your server. It provides us with the relevant information about your system and ensures a quick response time.

The serial number is mandatory for opening a service call.

Support Features Standard Support TQ Premium Support TQ Enterprise Support TQ
Maximal response time for severity Level 1 1 hour 1 hour 30 min
Technical support coverage Local business hours 24/7 24/7
Support language English English English
Email support
Spare parts delivery NBD
Latest software updates & upgrades of QoreStor
Onsite assistance NBD
4 hours mission critical onsite assitance for severity level 1 issues
Initial target response time reduced by 50%
Direct access to senior support engineers
Designated Technical Account Manager & SPOC for escalation management
Proactive prevention of issues and mitigation of risk
Onboarding assistance, enablement and product adoption

Contact Us

Call Us

Talk to one of our certified technicians and explain your problem. We will take care of the ticket creation.
  • Helpdesk: +43 1 544 1159 - 3714
  • 24-7 Hotline: 0720 3003900
More Infos

Support via E-Mail

Provide us with detailed information about your problem. Feel free to include additional information like logfiles or screenshots.
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Send Email

Check warranty

Check your systems warranty. After receiving your serial number our technicians will get back to you and provide the requested information.
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Check Warranty